Notifications

Keep everyone informed with automated notifications for form submissions, status changes, and important updates.

Email Notifications

Submission Notifications

Automatically notify team members when forms are submitted:

Instant email alerts
Include submission details
Route to specific team members

Setting Up Email Notifications

Edit your form
Navigate to notification settings
Add recipient email addresses
Customize the email template
Save your settings

Dynamic Recipients

Send notifications based on form data:

Route to departments based on selections
CC managers for high-value submissions
Send confirmations to form submitters

SMS Notifications

Enabling SMS

Flow Forms supports SMS notifications for urgent communications:

Send to mobile numbers collected in forms
Alert team members of critical submissions
Provide quick status updates

SMS Opt-In/Out

Users can opt out by replying "STOP"
To opt back in, users text "START" to (855) 433-2777
Compliance with SMS regulations

Confirmation Emails

Submitter Confirmations

Send automatic confirmations to form submitters:

Thank you messages
Submission summaries
Next steps information
Reference numbers

Customizing Confirmations

Use form data in email content
Include dynamic information
Add branding and styling
Attach relevant documents

Reminder Notifications

Set up automated reminders for:

Incomplete submissions
Pending approvals
Follow-up actions
Deadline notifications

Notification Templates

Available Variables

Use these in your notification templates:

Form field data
Submission ID
Submission date/time
Form name
Submitter information

Template Examples

Thank you for your submission!

Your reference number is: {submission_id}
Submitted on: {submission_date}

We'll review your request and respond within 2 business days.

Best Practices

Keep notifications concise and actionable
Test all notification paths
Provide clear unsubscribe options
Use templates for consistency
Monitor delivery rates
Respect time zones for non-urgent notifications